(BENTON, KY)-As promised, we have continued to monitor the Coronavirus (COVID-19) impact on our region. We have been meeting regularly to discuss all federal and state regulations that are being enacted during this very fluid situation. Our plan is to make decisions to continue to serve our clients, provide for our team members and keep everyone safe and healthy. With this being stated, we have a few changes that we think are critical for our valued clients to know.
We have decided to join other community banks in suspending lobby services starting Friday, March 20, 2020, until further notice. We will continue service through our drive thrus at all CFSB Banking Centers, ATMs and CFSB Live! Teller Machines (LTMs). You can find the list of locations for each of these services on our website at yourlifeyourbank.com. Other services, such as lending, investments and safe deposit box access, will be available through appointment only at this time. To make an appointment, you can call the direct line at each of our banking centers as listed below.
Benton Banking Center-(270) 527-6079
Calvert Banking Center-(270) 395-3004
Draffenville Banking Center-(270) 527-6412
Calloway North Banking Center-(270) 767-3388
Calloway Sycamore Banking Center-(270) 992-6560
McCracken Park Avenue Banking Center-(270) 441-8799
McCracken Southside Banking Center-(270) 906-7277
Graves County Banking Center-(270) 727-6139
With this change, our drive thrus will be available during our regular weekday hours of 8am until 6pm and we will extend our Saturday hours to 8am until 6pm for your convenience. Our Client Service Center hours will also be extended from 8am until 6pm on Saturday.
Business Clients will receive separate email communication very soon. Please contact your banking centers directly if you have questions about deposits or change orders.
As a reminder, although everyday banking transactions within CFSB Banking Center lobbies has been suspended, there are a variety of other ways to access your accounts or make transactions.
• Live Teller Machines (LTMs) and ATMs are available 24/7 and our Live Tellers are available for assistance 7 days a week, Monday through Saturday 7am-8pm and Sunday from 1pm-8pm. Deposits can be made through our LTMs while Live Tellers are available. Check yourlifeyourbank.com for a listing of all LTM and ATM locations.
•Online Banking and Mobile Banking are available 24/7. Contact our Client Service Center at 888-226-5669 if you need to set up online banking.
• Remote Deposit Anywhere (RDA) is available for deposit of checks from our mobile app. This is a free service for CFSB clients.
• CFSB Zoom, available on our mobile app, allows you to send money to anyone via text. This is a free service for CFSB clients.
• Our Client Service Center is available Monday through Saturday during our regular business hours to assist with any transactions by calling 888-226-5669.
If there are any other changes to our services we will contact our clients via email, display prominently on our website homepage (yourlifeyourbank.com) and make posts to our social media accounts (Facebook-CFSBank, Twitter-@CFSBank, Instagram-CFSBank). Please check back frequently for updates. CFSB is proud to be part of this community and so thankful we can continue to serve you. Thank you for being part of the CFSB Family!